Since the products provided by us are electronic goods, not tangible and not subject to change, we do not return the product after it has been paid for and sent to the customer, except in cases provided by the current legislation.
As a customer, you are responsible for your decision to buy the offered product as it is offered on our site, without any changes or additions (as is). The customer also undertakes to implement it in the CMS, understanding that each Opencart site is unique, with different source code, and that not every product from our site may be compatible with the customer's site, due to the features of the customer's site itself. Except for the cases when the customer purchased the product with the option "Installation by technical support specialists" and the integration of the product into the CMS is carried out by technical support specialists.
Please note that we are not responsible for and therefore do not honor returns/exchanges for products that are incompatible with third-party software (plugins, add-ons, modules, templates, search filters, scripts, extensions etc). d.), in addition to those specified in the description of our products. We also do not provide support for third-party programs.
Bonuses are also non-refundable services/products.
In view of the above, we may return the product under the following circumstances:
- the product was not delivered: for any reason related to sending the product by e-mail or server work, you did not receive the letter with the product. In this case, we recommend that you contact us for assistance. All claims related to the delivery of the company's goods are allowed in the Billing department. For this, it is necessary to apply in writing within no more than 14 days from the moment of placing the order. Otherwise, the product will be considered received and downloaded;
- product download problems: corrupted archive. If you have problems downloading and unzipping the products, please contact our Technical Support Service within 3 days. Otherwise, we will assume that the product download was successful;
- the description of the product differs from that given on the website: the return of the product for this reason is decided separately in each case. Before purchasing, you need to review the information about the source files included in the package, as well as about the software.
Contact us
Our support service will be happy to provide you with any assistance in solving your question 24 hours a day on weekdays. The maximum response time to requests for buyers who placed an order with the "Installation by technical support specialists" option is 24 hours, and for buyers with the "do it yourself" option in the order and users who downloaded free add-ons - 48 hours. Our specialists will find the optimal solution for you in the shortest possible time.
Issues of product return are considered within 2 weeks after the purchase. You can send your requests through the contact form on the website, in the letter you must specify the details of the order and the reason for which you want to return the product. Please make sure you read the information above carefully before sending your email.
The price of the product will be returned to your account after signing the agreement on non-use of the product/elements of the product. This contract is provided by our support team after receiving your return request letter. Please note that the technical support service responds to customer inquiries within 12-48 hours.
Upon entering into a mutual agreement, we may exchange the product you purchased for another product equivalent in value and functionality.